Refund Policy

For TALON+ products purchased through Paddle, the transaction is processed by Paddle, which acts as the Merchant of Record / authorised reseller for the relevant transaction.

Refunds for purchases processed through Paddle are handled under the Paddle Buyer Refund Policy, together with any mandatory consumer rights that apply to the transaction.

For a refund request relating to a Paddle transaction, use the support or refund-request options provided by Paddle in your transaction receipt or through Paddle's buyer support site.

The applicable refund process, eligibility requirements and time limits are determined by the Paddle Buyer Refund Policy applicable to the transaction.

If you are experiencing a technical or product issue with JET, you may also contact TALON+ at [email protected] so we can help resolve the issue.

The Paddle Buyer Refund Policy in effect for the relevant transaction applies to refunds for purchases processed by Paddle. Mandatory rights under applicable law are not limited by this policy.

Where applicable law provides a consumer with rights that cannot be excluded or restricted, those rights continue to apply.

For the current detailed refund rules, including applicable country-specific rights and the process for requesting a refund, please refer to the Paddle Buyer Refund Policy.

Legal entity: TALON PLUS, a Singapore-registered sole proprietorship operating under the TALON+ brand

Legal/support contact: [email protected]